Refund, Return, Cancellation, and Reshipment Policy
Effective Date: [Insert Date]
At TrustMyDrugs.com, customer satisfaction is paramount. To ensure a seamless shopping experience, we have crafted the following Refund, Return, Cancellation, and Reshipment Policy to address any concerns you may have with your purchase.
Refund Policy
We offer a 100% money-back guarantee under the following scenarios:
Delayed Delivery: If we have not delivered the products within the promised timeframe.
Damaged Products: If the delivered products arrive in damaged condition.
How Refunds Work
We will accept and process the refunds after verifying the legitimate claim.
- If we have not dispatched or dispatched it to an incorrect address because of an internal/system error.
- We will send the refund to the original payment method (Back to Source) within 7–10 business days after approval.
Reshipment Policy
We uphold our commitment to your health and satisfaction. In the following scenarios, we will reship your products free of cost:
- Dissatisfaction with Our Products or Services: If you are unsatisfied with the quality of our products or services.
- Delivery of Wrong Goods: If an error on our part leads to the delivery of incorrect items.
- Damaged Products: If the products arrive damaged.
- Incorrect Delivery Address: If we have dispatched the order to the wrong address because of a system error on our end.
Return Policy
You do not have to return the product if you have received incorrect or damaged goods. Register the return request for reshipment, and we will send the correct products at no cost.
Cancellation Policy
- You can cancel your order under the following conditions:
- Cancellation Window: Customers can cancel their orders within 24 hours of the order. It holds good only if we have not dispatched or shipped the order.
- Process: Contact our customer support with the order details for cancellation.
How to Request a Refund, Reshipment, or Cancellation
We’ve made the process simple:
- Contact Customer Support:
- Email: [Insert Email Address]
- Toll-Free Number: [Insert Contact Number]
Provide Details
- Mention your order number and the reason for your refund, reshipment, or cancellation request.
Verification
Our customer support team will trace the order and verify your request.
Processing
- Refunds: If the request qualifies for a refund, we will process the credit within 7–10 business days.
- Reshipments: If eligible, we will dispatch the correct or replacement products.
- Cancellations: We will process the approved cancellation requests and start the refund if applicable.
Important Notes
- Refunds and reshipments are subject to verification of the claim.
- We aim to resolve all issues promptly and keep you updated throughout the process.
- For questions or concerns, contact our customer support team.
- Your satisfaction is our priority, and we uphold our unwavering commitment to providing you with a smooth and hassle-free experience at TrustMyDrugs.com.