At TrustMyDrugs.com, we prioritize your safety and privacy and comply with legal and global medical standards. Please review our prescription policy carefully to understand how we handle prescription medication orders.
Prescription Policy
A prescription for certain drugs is mandatory. You must have an active prescription to purchase prescription-only medicines. It ensures you receive the correct medication and dosage per your medical needs.
Our customer support service may contact you personally if a particular medicine requires you to furnish legitimate prescriptions. After placing an order, you can send us the prescription via fax or email.
Our prescription policy
- We will process and ship the Prescription medications if an active prescription is available.
- We consider a prescription written in English and signed by a licensed doctor acceptable.
- Patients without a prescription can get it from our medical panel consultancy by providing medical records and answering the medical questionnaire. We will ship the order only if our medical panel approves the case. We will refund the orders not approved.
- The prescription should reach us within 15 days after the order placement.
- The prescription should reach us within 15 business days. If not received, we cannot process your order and will deem the consignment canceled. We will refund the successful payment as per our Refund Policy.
- We do not accept online medical prescriptions, consultation reports, and prescriptions from doctors who do not have a license in your country.
- If we need any additional prescription for the drug, our customer support will contact you via phone or email.
How do you send the prescription?
Accepted Formats
We accept prescriptions in the following formats:
- Fax: Sent directly from your doctor to our dedicated fax line.
- Electronic: emailed to our facility.
You can send us the prescription in one of the following ways:
- Fax the prescription to 1-888-618-2818 (toll free)
- Email the scanned copy of the prescription: prescriptions@xyz.com
- You can even email us the scanned copy of the same at customersupport@xyz.com
- Speak to our customer care executive at +1-(888)-618-2818
Mandatory Details
Prescriptions must include:
- Full name and date of birth of the patient.
- Medication name, dosage, and quantity.
- Name, signature, and contact details of the prescriber.
- Date of issuance (not older than 6 months unless specified by the prescriber).
Write your name and order number in the mail or fax. Always consult your local physician before ordering prescription drugs online. Call or request a callback, and our customer service executive will contact you. Our toll-free number is 1-888-618-2818.
Verification Process
Validation Check
We will get all prescriptions verified by licensed pharmacists to ensure accuracy and authenticity.
Prescriber Confirmation
We may contact your healthcare provider directly to confirm the prescription details.
Duplicate Prevention
Our system prevents the reuse of the same prescription for unauthorized refills.
Controlled Substances
- Compliance
- Orders for controlled substances are subject to strict federal, state, and local regulations.
- We do not ship controlled substances internationally.
- Additional identification or documentation may be required.
- Limits on Quantities
We accept and fill prescriptions for controlled substances only for quantities specified by the prescriber.
Prescription Transfers
We accept prescription transfers from other pharmacies. Contact our customer service team to facilitate the transfer process.
Refills
Authorized Refills Only
We will process the refills if mentioned on the original prescription or per prescriber approval.
Automatic Refill Service
You may opt-in for our auto-refill program to ensure you never miss a dose of your medication.
Privacy and Security
Encrypted Submission
Our system encrypts all prescription uploads to protect your personal health information.
Confidentiality Assurance
We store all prescriptions in a secure format.
Returns and Refunds
Non-Returnable Items
We do not accept the return of prescription medications once dispensed in compliance with legal standards.
Refunds
We will provide refunds for errors in fulfillment or damaged shipments. Contact customer service within 14 days of receipt of the order.
Customer Support
For help with prescriptions, contact our 24/7 support team via email and phone.
By adhering to this prescription policy, we aim to ensure your health and safety while delivering exceptional service. Thank you for choosing [TrustMyDrugs.com] as your trusted online pharmacy.