Frequently Asked Questions

Visit one of our websites and select the category or the medicine from our homepage. You can also search for a specific medicine using the search functionality on the home page. We have categories like sexual health, nootropic smart drugs, erectile dysfunction, premature ejaculation, pain relievers, skincare, etc. New users need to register by clicking the new register button. Old/returning customers can log in with their credentials to continue shopping. Once you add a specific medicine to your cart, proceed to the checkout page to make payment and place the order. Once you successfully place the order, you will receive an order confirmation email and can track the order subsequently when we ship the order.

We will review your order and payment. If everything goes right, we will approve of your order. You will receive an email confirming it. We will then fulfill your order from our pharmacy. Once fulfilled, we will ship the order on the same day. We will send you a confirmation email that we have successfully processed the order.

Sure you can. Contact our 24/7 toll-free customer help desk via email or phone for updated tracking details.

Yes. You can. You must place the cancellation request within 24 hours of the order. We cannot cancel the order if 24 hours passed since the order placement. For cancellation, call our 24/7 toll-free customer help desk within 24 hours to raise the order cancellation request. You can chat with us online.

A Generic drug is a similar version of the same active ingredient (the principal component in the drug). It is the same as a brand-name drug in dosage, safety, strength, quality, efficacy, performance, and intended use. When a pharmaceutical manufacturer develops a new drug, they patent the brand name, which no company can copy. However, when the patent ceases, it enters the open market for manufacturing. Pharmaceutical companies manufacture the same or similar drug under their generic name or the name of the chemical compound that composes the drug. A brand-name drug has a specific trade name by a pharmaceutical manufacturer sold under the same brand name. The branded drugs are still under patent protection, meaning the manufacturer is the sole source of the product. In many countries, a generic alternative is readily available. A generic drug has the same active ingredients with specific modifications in the formulation but in the same dosage form as a brand-name drug. The generic drug is therapeutically equivalent to the branded drug. It is available online under its chemical component or "generic" name.

When a pharmaceutical company researches and develops a specific drug, it patents the drug under a brand that no one can use or produce under the same brand name or produce the generic version as long as the patent is active. The pharmaceutical company advertises, markets, and sells the drug once it gets approval from the country's medical authorities, such as the FDA (Food and Drug Administration), EMA (European Medical Agency), WHO (World Health Organization), as a new drug application (NDA). It ensures clinical safety and efficacy of the innovator drug under approval. After medical authorities' approval, the innovator company can sell the drug in the open market under the brand name. The company legally restricts its manufacturing from any other company as long as they have patent protection valid for a stipulated period. The patent helps the company recover the money it invested in the research and development of the drug. Thus. It becomes a branded drug.

The generic version uses the same active ingredient as its branded counterpart and must deliver the same or similar efficacy and performance. Both have the equivalent dosage, safety, effectiveness, stability, quality, and bioavailability. Both share the same risks, benefits, and usage. The FDA generic drug validation program conducts a stringent review to ensure generic medicines deliver the standards for which they approved the active ingredient. They continuously monitor drug safety after the pharmaceutical company brings its generic version into the market. During bulk manufacturing, companies incorporate specific alterations in purity, size, shape, color, strength, price, and other company parameters, so no two medicines of the same ingredient appear the same in the market.

Yes. All manufacturing and marketing of generic drugs must comply with the guidelines established by the Food and Drug Administration (FDA) or European Medical Agency (EMA). The FDA is a federal agency and the regulatory expert that ensures the safety and effectiveness of generic and brand-name counterparts. Free prescription or OTC (over-the-counter) drugs may not need this approval. The generic drug must meet the same stringent guidelines and standards to get an 'A' rating from the FDA, the same as the brand-name drug. A- rating implies a generic drug is identical, or bioequivalent, to a brand-name drug regarding Dosage Strength, Quality, Safety, and Performance for Medical Use.

Generic drug manufacturers submit an abbreviated new drug application (ANDA) to market a generic drug that is the same as (or equivalent to) the brand-name version. FDA Office of Generic Drugs evaluates the application to ensure that the drug maintains the performance characteristics of the generic medicine equivalent to brand-name medicine.

Reputed and licensed pharmaceutical companies manufacture generic drugs. They specialize in generic drug manufacturing and follow stringent FDA guidelines. All prescription drug manufacturers must meet rigid FDA, WHO, and GMP approval. We deal with prescription drugs manufactured by renowned pharmaceutical companies that meet FDA, WHO, EMA, and GMP standards.

We sell FDA-approved medications only, and we source all our medications directly from the original and reputed manufacturer. We do not involve agents, mediators, or dealers. Our quality assurance team ensures authentic formulations and chemical compositions described on our product page. We sell generic brands tested for authenticity. If you are unhappy, call customer service or chat with us and let us know your concern, and we will do our best to uphold your trust.

We guarantee the effectiveness of our generic medication as we source it directly from the manufacturer. The medicines are result-oriented, proven, and tested for authentic chemical formulations. If you are unhappy, you can chat or call and let us know your concern. We will provide the best resolution to maintain your trust.

The best way to find that out is to ask your doctor or local pharmacist for help. We have listed three ways to find out if there is a generic version of your brand-name medicine available:

1. Use Drugs@FDA, a catalog of FDA-approved drug products, including drug labeling.
2. Search for generic equivalents from the online version of the "Orange Book."

Steps to search generic drug name

1: Search by proprietary trade or brand name.
2: Search again by the active ingredient name.
3: If you find other manufacturers listed above and beyond the brand-name manufacturer in the results when you search by the "active ingredient," they are the generic drug manufacturers.

It is possible because, per the FDA regulations, the manufacturers of generic online medicines must keep the shape and color of their medicines different from the branded drugs available at the local drugstore. The formulation and ingredients remain the same. Our generic medicines would certainly not look the same as their branded counterparts. However, these are result-oriented medications tested and proven for their efficacies because the active constituents are the same. Even the branded medicines look different in different countries. Check the constituent and buy to be on the safer side.

Yes, generic drugs are as good as their brand-name counterparts. The FDA requires them to have the same quality, strength, and stability.
Note that the generic pharmaceutical manufacturers must establish to the FDA that their version of a drug possesses the following features:

• The drug must contain the same active ingredient as the branded version
• The drug must be equal in strength, route of administration, and dosage form
• The drug must have similar indications, dosing, and labeling
• The drug must provide the same efficacy and safety profile to the patients.

No. The generic drugs are identical in all aspects to the branded version. They share the same efficacy and performance and would take the same time to work in the body as brand-name drugs because they share the same active ingredient that treats the ailment.

No. FDA guidelines state that the branded and generic drug manufacturing facilities must adhere to the same manufacturing standards and practices. The FDA conducts 3,500 inspections annually to ensure manufacturing standards are in place. The FDA does not allow drugs made in substandard facilities.

One of the main reasons is the manufacturers who make generic versions of the brand equivalent do not have to incur the cost for the research, testing, development, marketing, and promotion of the drug as the brand manufacturers, who are the patent holders initially, are the first to launch the branded drugs in the market bears all the costs and hence price it high.

Generic drugs or medicines enter the market after a vigorous review by the FDA for a set period. During this period, the brand-name version has been on the market. The pharmaceutical company protects its new drug by patents, preventing others from making and selling copies of the same drug. The patent defends the company's assets in the drug's development by giving the company the exclusive right to trade the drug while the patent is in effect. As it takes a long time to bring a new drug to market, this period of uniqueness allows drug firms to recover the costs of launching a new drug to market. FDA also grants some periods of marketing exceptionality to brand-name drugs by restricting the approval of generic drugs. Once these patents and marketing exclusivities cease, or if the generic drug company challenges patents, the FDA may permit the generic drug company to release its drug. Generic drugs cost less than their brand-name equivalents. The generic drug applicants do not have to reprise animal and clinical (human) studies that were obligatory for the brand-name medicines to prove safety and effectiveness. The generic application is an abbreviated new drug application or ANDA. The competition between brand-name drugs and multiple generic drugs is a primary reason generic medicines cost much less. Multiple generic companies often market it as a single product. To capture a larger market, the generic drug manufacturers lower prices.

We deal with generic brands that are relatively cheaper and result-oriented without compromising on quality and effectiveness. We source our medication from countries with lower currency exchange rates. Countries with lower raw materials costs can offer medications at lower costs. Our product research team put immense effort into getting you the best price.

We source the medications directly from the generic medicine manufacturers. Generic drug manufacturers do not have to spend money on research and development. We use the same patent-free formulation used by branded drug manufacturers. Generic drug manufacturer gets the benefits of the marketing of the branded drug manufacturer. Generic drug manufacturers do not have to spend money on promotions and advertisements as the branded drug manufacturers have already advertised their branded medicines. We pass on all costs saved on these fronts to our customers.

Drugs manufactured overseas are cheaper for several reasons. Most brand name drugs have generic versions available online or overseas that are not readily available in the USA because of patent laws or pressure from the medical lobby. Drug manufacturers overseas can avoid advertising and other ancillary costs, driving the branded drug prices up in the USA. The generic drugs can save up to 80% of the market cost in the USA. Pharmaceutical companies in foreign countries set the price according to the paying capacity of their citizens. The citizens of Thailand, Mexico, and Asia cannot afford to pay the same price as citizens of the USA. The same pharmaceutical companies set lower prices overseas (developing countries) and cover the cost differential from the developed countries by setting high prices. With the power of the internet with our information, you will have instant access to these medications from our online pharmacies, can place orders instantly, and have the order shipped to your doorstep. It is for as little as 80% of what you typically pay.

We accept most credit cards. Contact our customer help desk if you face any issues with your card payment. US customers can pay via Echeck, processed by Charge-One (Check2Pay), and avail of more discounts.

Trust is what our business thrives on. Our high-level multi-layer encryption and SSL protection keep your data safe in an electronic vault that no one can access without authorization. We do not store payment-related data. We use your data only for reorders or verifications. All these ensure protection from online fraud.

What you see is what you pay. There are no hidden fees, costs, or charges whatsoever. We guarantee your payment includes no hidden charges. We uphold the highest transparency norms to run our business.

Yes. The prices of all medicines on our website are in US Dollars. You will pay the invoice in the same currency.

No. the cost you see is all-inclusive. We do not charge any additional tax.

We will deliver your order within 15-25 days of the order shipment date.

We deliver medication to most countries, barring restricted or war zone regions.

If you are not available at the delivery address to accept in person, the delivery person will leave the parcel in your mailbox. If the consignment is big and does not fit into your mailbox, the delivery person will leave a note for you to collect it from the local delivery office. Contact our customer help desk for further information about your delivery.

If you receive the product in a damaged condition, you do not have to return it. We will reship the product for free. Please share photos of the damaged parcel/product on our customer care email address. We will investigate and verify the matter. If true and corroborated by our shipping department or the delivery agent, we will reship the same order.

If our delivery partner loses the shipment, we will reship the order free of cost. However, if we notice that the address is incorrect, incomplete, wrong, or improper upon verification, we will not be liable for the package loss.

Contact our customer support immediately. We will first try to track the order. We will certainly provide you with the reshipment of medications free of cost if the delivery person wrongly delivered the parcel to an incorrect address, and the mistake is from our end. You can even opt for refunds. But, if we notice that the address provided is erroneous, incomplete, wrong, or improper, we will not process any request for a refund or reshipment. You need to reorder the medicines.

If our delivery partner loses your package in transit or mail, we will reship the same order after verifying and validating the case. If we cannot deliver the parcel because of a wrong or incomplete address and the delivery attempt has failed, we will not be liable or responsible for the loss. We will not send a replacement in such cases.

Yes, we have such countries. However, it depends on the coverage of our delivery partner. They cover all major countries/areas. To confirm if your area is accessible, you can chat or call the toll-free number 24/7.

The receiver does not need to sign to receive the delivery. If you are unavailable, we will drop it in the mailbox. The expected mailbox is 18 x 28 x 3 cm. Contact us for further information.

No. One customer, one box. We cannot ship two customer orders in the same box, even though they stay at the same address. Customs may delay or seize such shipments.

You will not face any trouble from the customs or regulatory bodies in your country while buying medicines online unless they are contraband or illegal. You can reconfirm it by visiting the website of the customs department or law-enforcing body in your country. We recommend you consult your doctor before ordering a specific medicine. You can buy the medicine from an online pharmacy with a prescription.

Yes, it is legal to buy medicines online from other countries and get them delivered to you. Every year, thousands of people travel abroad and fill their prescriptions. You can do the same thing online in the comfort of your own home. We have posted several news stories that corroborate this process as legal.

There is no instance where anyone attempting to import medicine for personal use in a 90-day supply has had any legal problems. You can double-check this by visiting the Customs website under Traveler Information. Customs reserves the right to refuse any shipment entry, but this does not mean that such attempted importation is a crime unless the drug in question is illegal to possess, such as Marijuana, LSD, Ecstasy, etc. Customs can accept or reject the import of prescription meds from a legitimate pharmacist or physician. They can refuse them entry or pass them through. Since no less than 250,000 foreign mail, including flat envelopes of correspondence, regular mail, documents, and small packages, arrive at every port of entry each day for clearance, it is physically impossible for them to reject or even scrutinize about 10%. So 90% of the time, medicines may pass un-inspected but legally. A customs clerk may look at a package randomly and feel it inadmissible for import. The worst scenario is that the package is in a held or seized state. The sender can contest this seizure if the meds shipped are in a 90-day supply or less for personal medical use. There are no legal repercussions for this import for the sender or the receiver. It is not unlawful, and a seizure bears no legal implications. A seizure is a refused shipment entry.

Most manufacturers producing medicines have active licenses from the medical associations in their respective countries. They come under regulatory bodies and are safe to buy from. It is of the same quality as manufactured in the USA. Our quality assurance and testing team places reputable and reliable drugs on our websites.

Most medicines have the same generic brand name based on the generic ingredient used. So, there is no need to know the foreign name of the medicine if you are aware of the generic name or the active ingredient used in it. We provide information about the drug name in many languages, which helps our customers find the generic name of a specific medicine.

Some drugs on our website are prescription only. Seek advice from your doctor before buying a prescription drug online. You can email or fax us the prescription with the order number. We will let you know if we can ship the order to your country.

Yes, when you are buying prescription-only drugs. Over-the-counter drugs do not require a prescription to purchase online. Some drugs may or may not require a prescription. We will contact you via email or phone if your order needs a prescription. You can fax or email us the legitimate prescription to us. We will not fulfill the order if you cannot provide a prescription in 15 days.

We deliver medicines to most countries. Fill in the correct address. Depending on that, the delivery time may vary by 1-2 days. To confirm if we deliver to your country, contact our customer care or chat online on our website. We refrain from sending shipments to war-prone or politically unrest countries. You will receive the delivery to your country if it is on the list of our delivery partners.

We source medications worldwide from the authentic manufacturer whom our quality assurance and testing team approves of. All our manufacturers have approval from the medical authorities and use FDA-approved ingredients. We ship orders via registered posts, USPS, and reputed international courier services.

It is $25 for orders under $200.

It applies to orders above $200.

You get free shipping on orders above $200. We charge $25 for orders under $200.

We provide shipping discounts, but they are seasonal or for select customers who have done business with us for years. If you are one of our old customers and have not received shipping discounts, let us know via chat or call us.

We will start processing and packing the approved orders within 24 hours of approval from our quality and procurement team. There is no human hand packing at any stage of the packing process. We receive the medicines packed in the manufacturer-sealed blister/strip packaging. We will put it in a brown envelope mentioning your address and then ship the medication via reputed shipment delivery services in your country.

Our shipping department will dispatch your order within 24 hours of the order. We will fulfill the orders placed on weekends and holidays on the next business day. Once we ship the medication, we will send you an email confirming the order and the delivery timeline.

Yes, we ship all prescriptions to international locations, but the list of countries may change. We ship our medications via express mail for quick and reliable delivery. If it gets stuck at the customs or FDA, there could be a slight delay in the delivery. We can make special arrangements to deliver medications overseas. However, in the worst-case scenario, we can guarantee all deliveries will be 100% successful. In specific cases, we may ask for additional delivery charges for shipping, duties, taxes, etc. Based on the delivery location and local laws, the receiver may have to bear these charges while receiving the delivery.

Our shipment service is world-class. We provide free delivery on bulk orders. We deliver the medicines in discreet packaging with doorstep delivery within 15-25 days of the order.

We support a full refund policy, which means if we cannot fulfill an order, we refund the money. We will create a charge back to the originating credit card bank account. Alternatively, you may ask for a reshipment of the same order. The conditions for a refund depend on the shipment method you have chosen. The cases eligible for refund include a wrong product received or delayed shipment for a full refund. Accompany all returns with the authorization number you will receive by contacting our customer care.

Surely yes. Call our customer care toll-free number and inform them you have not received the medicine. We will investigate and verify the non-receipt from our shipping desk, and if the mistake is from our end, we will process the refund and inform you.

If this has happened because of an error from our end, we will reship the product to you free of cost, or you can opt for a refund. If the error is from the customer's end while ordering the drug, we cannot process the refund. Ensure you provide correct data, including a proper address, for a seamless and error-free delivery.

We recommend customers buy the medicine only after consulting with the doctor. Be doubly sure about the ingredients and the manufacturer before placing your order. Place the order after weighing the efficacy of the medicine from your doctor who prescribed you this medication. We are just the suppliers. Thus, we are sorry to inform you we cannot process a refund.

You do not have to return the medications even if we have refunded your money. But, if the medicines you have received are in damaged condition, we recommend you not use them at any cost. Just dump them and throw them out of your house because tampered medications may contain counterfeit ingredients, which may affect your health adversely, and wait patiently for our reshipment.

Such cases are rare because our quality department checks the expiry of the medicine before packing it. After all precautions, if it happens, we will certainly provide you with free reshipment of the product or a refund. You can select whichever option you want.

Yes, you can cancel the order, but please remember to inform our customer support department within 24 hours of placing the order. We ship the order within 24 hours, and once we ship it, we cannot cancel it because it will be in transit.

You will get the money back only if you cancel the order within 24 hours. We will credit the same bank account you have paid us from (Back to source).